Ralph Clark
They are looking for a "hands on" Telecomm Manager. (Job description is below.)
This person will be managing at least 3 initially.
Cisco experience will be a huge plus.
Salary can go to 125k but may have some flex
Job Title: Manager, Telecommunications Department: IS, Technical Services Reports To: Director of Technical Services
Position Summary:
This role will lead a team of 3 - 5 telecommunications technicians, engineers, and vendors, who design, install, support, and maintain in-house communications systems with PBX's and call center systems. This includes configuring, diagnosing, repairing, upgrading, and optimizing all VoIP and TDM telephone systems, voicemail and PBX communication systems, Call Center Systems, Unified Communications Systems, and conferencing environments. This is a demanding technical management position and requires extensive hands-on engineering abilities in addition to management skills.
Essential Duties and Responsibilities:
Management of Healthfirst's Telecommunications Technicians, their day to day activities including system adds, moves and deletes and management of Healthfirst's telecommunication systems and vendors, including contract negotiations. Must also manage Telecommunication cost management and charge monitoring. Manage capacity planning for all telephony services and equipment and setting up Telecommunication infrastructure in new offices Conduct monthly maintenance of Telecommunication systems and associated peripherals. Manage disaster recovery of Telecommunication infrastructure and major moves and installations. Manage Healthfirst's cell phones and black berrys. Expense Management and monitoring. After hours on-call support is required. These hours can be unpredictable at times.
Work Experience/Qualifications:
The employee is required to have at least 8 years of relevant work experience, with a minimum of 5 - 8 years of supervisory / management experience overseeing a telecommunications support team. The management experience must be in a reputed company with an environment of at least 1,000 users and a call center with 150 agents.
The employee is required to have a proven track record in utilizing Project management skills and strong organizational skills.
The employee is required to have at least 5 years of experience in all of the following:
Managing AVT Unified messaging systems (Voice Mail) or any other market leading 3rd party Unified messaging system and its integration with phone system infrastructure and e-mail system. Managing Rightfax fax server systems or any other market leading Fax server systems Managing Aspect or market leading ACD, Call recording, IVR and call center reporting systems.
Education Requirements:
The employee is required to possess a high school diploma or GED. Technical Skills:
The employee is required to have advanced level skills working with Aspect/NEC/Cisco or related products, and intermediate level skills using MS Project and MS Office Suite.
MIS Ntwk Assoc Mtg Dates: Sept 6 - Tues - No Meeting Labor Day Holiday Sept 13th - Tues Reg Mtg - 6 pm - Berman Larson Kane Offices, Paramus - DO NOT use GPS for directions - Get dir from BLK site - Bring 15 copies of your resume Sept 27th Tues - Recruiter Night Out Dinner Mtg - Joe Gadino Moderator - Jack Renahan: NEMA TIP TOP NA - Karin Leggaminn: CMK Select - Carolyn Mandaro: Mitchell Martin - |
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