Richelle Konian Careers On The Move 1992 – Senior Account Manager – FNA Primary responsibility is to strive to maintain the highest possible client satisfaction by interfacing with clients to better understand their use of the product, to ensure issues are promptly and properly resolved and to identify opportunities for sales relating to consulting, additional use of existing systems or sales of new modules. STRATEGIC CLIENT RESPONSIBILITIES: Advisory- Deliver advisory services, engagement management, and new business development Advocate- Understand the latest development features in the application and able to speak to them Revenue Management- Secure continuous revenue streams by identifying, pursuing, and winning new business opportunities Resourcing- Work with Client Services Director to secure resources for consulting engagements Awareness- Understand each clients use of the system (modules, etc) and their core business References- Establish relationships with key contacts to be able to utilize for future reference calls Budgeting- Produce yearly budget for consulting/licensing and update throughout the year Relationship- Visit clients in person periodically and perform activities that enhance and maintain an excellent client relationship Escalate- Identify and escalate potential issues effecting client relationships to Client Services Director MANAGEMENT RESPONSIBILITIES: Overall management of all FNA clients, including line management of other Account Managers Facilitate weekly and monthly account reporting across all accounts, to include budgets For new clients, facilitate handover from implementation Project Manager after initial go-live Manage consulting efforts for clients for small consulting engagements Day to day tasks include maintaining issue logs, researching issues with support and development, and sending documentation and marketing material to clients Coordinate with release and development departments for code build requirements and deliverables Coordinate with internal support desk for client issues, deliverables, and license requests QUALIFICATIONS: College degree, graduate degree or financial certification preferred Required to have excellent interpersonal skills and be able to independently handle client relations Knowledge of trading and risk management for a wide range of financial products including equities, fixed income, FX and IR/credit derivatives Ability to write correspondence and proposals and effectively present information and respond to questions from groups of managers, clients, and customers Minimum of 5 years industry experience, with 1-3 years of previous sales and/or client services experience Must be willing to travel 25%, domestically and/or internationally Location: Long Island, NY Salary: $100,000 – $120,000 + Bonus |
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