Director of Maintenance & Support - NYC Scholastic (NASDAQ: SCHL), the global children's publishing and media company, has a corporate mission of instilling the love of reading and learning for lifelong pleasure in all children. Recognizing that literacy is the cornerstone of a child's intellectual, personal and cultural growth, for more than 80 years, Scholastic has created quality products and services that educate, entertain and motivate children.
The Scholastic Education Technology Group (SETG)is currently seeking a: Director of Maintenance and Support. The Scholastic Education Technology Group (SETG) is responsible for developing and maintaining award-winning, educational software titles for the school market including READ 180, System 44, ReadAbout, Scholastic Reading Inventory, Scholastic RED, Fastt Math and WiggleWorks. Scholastic software products are currently in use in over 20,000 schools across 5,000 districts.
Reporting to the Vice President, Technology and Development, the Director of Maintenance and Support will:
- Oversee the flow of technical issues from customers and the Scholastic field support engineers. Issues will be categorized, prioritized and investigated directly by the Escalation Team and others in the development organization which draws on product engineers, QA specialists and product producers. - Provide the opportunity to get hands-on experience with state-of-the- art enterprise systems deployed across US school districts. Scholastic Education's applications are based on open source, client/server and internet technologies (J2EE/Apache/ JBoss/MySQL) . Clients range from C++ to Flash to AJAX. Data interfaces with key School District systems are a critical part of the equation so there will be abundant opportunity to work with of databases, SQL scripting, XML, ETL utilities, and Active Directory across Windows, Macintosh and Linux platforms. - Help Scholastic Education maintain a high quality of technical support, managing a product support team of 10+ professionals backed up my a product development and field support team of over 100 individuals. - Manage field issues, research and diagnose problems, test solutions, interact directly with field engineers and customers, and develop new processes for increasing the efficiency of the support process.
To someone currently employed in a support engineering or QA role for a school district or K-12 publisher, this may represent a step up in responsibilities. To someone who has been managing a support organization for a large enterprise of software company, it may also mean a shift into a position more closely aligned with product development. Either way, the position allows career growth in technical management.
Key Responsibilities:
The selected candidate must have a strong technical background with specific experience working with Schools and School Districts. In this position, the candidate will:
- Serve as primary escalation point for the national team of Field Engineers in resolving onsite issues - Provide updates on the status of escalated issues to customers via conference calls with the Technical Services Team - Be able to lead an in-depth investigation of high-priority issues - Manage relationships with development vendors in addressing all escalated maintenance issues - Manage internal team in prioritizing and addressing escalated issues from the Help Desk and field support engineers - Provide internal support to product producers and the Implementation Team
Requirements:
- Strong background in MySQL and database architecture - Experience with JBoss and the interaction with a MySQL database - In-depth knowledge of QuickTime and particularly how it interacts with the Windows Operating System - Strong knowledge of PERL and other scripting languages, particularly when interfacing with MySQL - Experience maintaining Novell OES (SUSE Linux 9/10) servers - Strong background and experience working with Mac OS X servers and workstations - Strong knowledge of UNIX and the core UNIX commands - Experience maintaining and supporting MSI installers - Strong background using Active Directory and Group Policies - Experience with setting up and maintaining LDAP servers - Knowledge of Flash and its interaction with the Windows and Macintosh Operating Systems - Experience in configuring and optimizing virtual environments using VMWare and other virtualization software - Background in testing with emphasis on QA - Knowledge and experience using the Internet Explorer, Firefox and Safari web browsers - Strong TCP/IP networking background with communication over HTTP and HTTPS - Familiarity with content-filtering software, proxies, and firewalls - Familiarity with the different popular anti-virus software (McAfee, Sophos) and 3rd Party security software (DeepFreeze, CleanSlate) - Experience with the use and configuration of Adobe AIR on client workstations
In addition, the ideal candidate will possess the following skills and attributes: - Excellent Problem-Solving skills and experience - Excellent communication and diplomacy skills when working with customer - Knowledge of typical school infrastructure and/or working in environments with constrained bandwidth and network / computer resources Please include salary requirements in your cover letter and please apply at http://www.scholast ic.com/aboutscho lastic/jobs. htm
MIS Ntwk Assoc Mtg Dates: Feb 23rd - Tues - Bring 20 copies of your resume - 6 pm - Carnevale Center 10 Lenox Ave Pompton Lakes 07442 Rm 9 - plan to have dinner with us afterwards April 6th - Tues - Dinner Mtg - Totowa - Linda Trignano - Managing The First Impression |
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