Wednesday, August 3, 2016

[itroundtable] Fw: Technical Support Engineer- Jersey City, NJ- Full time, Permanent



If you are qualified, available, interested, planning to make a change, or know of a friend who might have the required qualifications and interest, please call me ASAP at (732) 218-7554 or send resume to, even if we have spoken recently about a different position.

Job Title: Technical Support Engineer
Job Location: Jersey City, NJ
Position Type: Direct Placement
No. of Positions: 8
Duration: Permanent

Must be a high school graduate or have completed GED (General Education Development)
CompTIA A+ Computer Troubleshooting Certification will be an added advantage

Job Responsibilities
·        Support users in a professional and courteous manner
·        Ensure adherence and Supplier process/policies
·        Own the user issue to resolution
·        Log Incident/Request Tickets with complete information
·        Respond to all incidents and service requests
·        Coordinate with IT Proximity team for update on tasks assigned
·        Perform daily/weekly/monthly scheduled reporting tasks
·        Create a SOP whenever troubleshooting a new issue and keep team informed on the issue and resolution
·        Update SOP on regular basis of new issues and resolutions
·        Update the knowledge base
·        Perform warm shift handover with engineers along with the shift SPOC
·        Check schedule for maintenances and consult with the SPOC
·        Effective Business Communication
·        Communication in neutral accent over phone
·        Operating the computer, OS and Knowledge base navigation
·        Use of Ticketing tool
·        Account Management / Password reset
·        Active listening and probing skills
·        Level 1 and 1.5 technical troubleshooting
·        Analytical skills
·        Remote desktop skills

Janet Miranda
Software Transformations, Inc.

5212 Tennyson Parkway, Suite 110
Plano, TX 75024  |  (732) 218-7554


Posted by: Alicja Lisnow <>
Reply via web post Reply to sender Reply to group Start a New Topic Messages in this topic (1)

Save time and get your email on the go with the Yahoo Mail app
Get the beautifully designed, lighting fast, and easy-to-use Yahoo Mail today. Now you can access all your inboxes (Gmail, Outlook, AOL and more) in one place. Never delete an email again with 1000GB of free cloud storage.



No comments:

Post a Comment

Twitter / newyorkitjobs

Twitter / NYC_Tech_Jobs


Blog Archive