If you are qualified, available, interested, planning to make a change, or know of a friend who might have the required qualifications and interest, please call me ASAP at (732) 218-7554 or send resume to janetm@softtrans.net, even if we have spoken recently about a different position.
Job Title: Technical Support Engineer
Job Location: Jersey City, NJ
Position Type: Direct Placement
No. of Positions: 8
Duration: Permanent
Qualification
Must be a high school graduate or have completed GED (General Education Development)
CompTIA A+ Computer Troubleshooting Certification will be an added advantage
Job Responsibilities
· Support users in a professional and courteous manner
· Ensure adherence and Supplier process/policies
· Own the user issue to resolution
· Log Incident/Request Tickets with complete information
· Respond to all incidents and service requests
· Coordinate with IT Proximity team for update on tasks assigned
· Perform daily/weekly/monthly scheduled reporting tasks
· Create a SOP whenever troubleshooting a new issue and keep team informed on the issue and resolution
· Update SOP on regular basis of new issues and resolutions
· Update the knowledge base
· Perform warm shift handover with engineers along with the shift SPOC
· Check schedule for maintenances and consult with the SPOC
· Effective Business Communication
· Communication in neutral accent over phone
· Operating the computer, OS and Knowledge base navigation
· Use of Ticketing tool
· Account Management / Password reset
· Active listening and probing skills
· Level 1 and 1.5 technical troubleshooting
· Analytical skills
· Remote desktop skills
Must be a high school graduate or have completed GED (General Education Development)
CompTIA A+ Computer Troubleshooting Certification will be an added advantage
Job Responsibilities
· Support users in a professional and courteous manner
· Ensure adherence and Supplier process/policies
· Own the user issue to resolution
· Log Incident/Request Tickets with complete information
· Respond to all incidents and service requests
· Coordinate with IT Proximity team for update on tasks assigned
· Perform daily/weekly/monthly scheduled reporting tasks
· Create a SOP whenever troubleshooting a new issue and keep team informed on the issue and resolution
· Update SOP on regular basis of new issues and resolutions
· Update the knowledge base
· Perform warm shift handover with engineers along with the shift SPOC
· Check schedule for maintenances and consult with the SPOC
· Effective Business Communication
· Communication in neutral accent over phone
· Operating the computer, OS and Knowledge base navigation
· Use of Ticketing tool
· Account Management / Password reset
· Active listening and probing skills
· Level 1 and 1.5 technical troubleshooting
· Analytical skills
· Remote desktop skills
Janet Miranda
Software Transformations, Inc.
5212 Tennyson Parkway, Suite 110
Plano, TX 75024
janetm@softtrans.net | (732) 218-7554
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Posted by: Alicja Lisnow <a_lisnow@yahoo.com>
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