Saturday, August 29, 2015

[WNO] Digest Number 2295

1 Message

Digest #2295

Message

Fri Aug 28, 2015 11:09 am (PDT) . Posted by:

"avi wagshol" awagshol

---------- Forwarded message ----------
From: "Kevin Mocci" <kevin_mocci@howardsystemsintl.com>
Date: Aug 28, 2015 12:22 PM
Subject: Desktop Support Opportunity---Orange, CT---Howard Systems
International
To: <aviwagshol@gmail.com>
Cc:

Hello Abraham,

I have your resume from the internet and would like to speak with you about
an open position that I have for a Desktop Support in Orange, CT. Please
let me know what phone number you can be reached at so that we can discuss
this position in greater detail.

Time is of the essence in these situations, so please get back to me today.
Thank you very much for your time and I look forward to hearing back from
you shortly.

HSI seeks an OEI Desktop Support Technician for a contract in Orange, CT.

The OEI Program requires a desktop support resource to provide support over
the various phases of the Program. This resource will be part of the OEI
team, providing support to the core team, and may be asked to provide
support during deployment and post go-live phases at the various client
operating companies.

This resource may also be asked to assist with environment migrations,
status reporting, and some coordinating of resources (this would be light).

*Timeframe:*

- Resource will support both the Foundation Release (go live November
2015) and the Enhanced release (target go live July 2016) however, we will
need to re-evaluate after 3 months to determine whether skills and full
time/part time commitment are appropriate
- . There are four go-lives scheduled in October/November 2015.
- On site coverage may be required for go-live weekends
- On site coverage - may be required during go-live

*Qualifications: (minimum qualifications for assignment to this job)*

Experience with Microsoft Office Suite including Outlook, Adobe
professional suites, SAP client GUI, Windows7, Citrix, RSA,
Zenworks, and LAN required.

Experience with Zenworks bundles

Experience working with MDTs (Client preferred)

Familiar with Remote Desktop Connect
Completes work assignments independently or with minimal
supervision/guidance.

Experience working with an incident management system (i.e. Servicenow) a
plus.

*Key Responsibilities:*

- In support of the OEI program, assist with verifying new bundles as
they are deployed
- In support of the OEI program provide core team and user support in
the 'testing rooms', ensuring desktops/MDTs are functioning correctly
- Assist with re-locating desktops as required
- All work done in alignment with Corporate IT standards
- During OEI deployment, provide on-site and/or telephone support on an
as needed basis. (note that resource may be asked to cover at various
client operating companies)
- Performs hardware and software installs and support on desktops and
laptops, including all other peripheral equipment such as wireless mobile
devices
- Provides field support to clients at all client facilities
- Escalates problems that are not resolved using second level problem
determination and resolution procedures to third level platform support
- Weekend and off hours support will be necessary

Regards,
Kevin Mocci
Senior Recruiter
2777 Summer Street, STE 505
Stamford, CT 06905
(347) 756-4480 OR (203) 328-0133
kevin_mocci@howardsystems.com

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