4 Messages
Digest #2437
Messages
Tue Feb 23, 2016 4:07 am (PST) . Posted by:
"Keith Bogen" keith.bogen
*Controller with 7+ years of experience to join the team at a NYC based global fashion brand. We expect the salary to be around $115-125K. Reply to - Marissa Klein, EVP/Founder, Fashion & Media - mklein@choicecofashion.com
Tue Feb 23, 2016 7:45 am (PST) . Posted by:
"avi wagshol" awagshol
---------- Forwarded message ----------
From: "Ankit Kumar Jat" <jat@idctechnologies.com>
Date: Feb 23, 2016 10:22
Subject: Immediate Need :; Network Engineer in Stamford, CT
To: <jat@idctechnologies.com>
Cc:
Hello,
Hope you are doing great !!
We have a position *Network Engineer in **Stamford, CT* send me updated
resume with contact details so that we can proceed further ASAP.
*Tittle :Network Engineer *
*Location- Stamford, CT*
*Duration- 6 Months*
*Role Summary/Purpose:*
Network Security Operations Analyst will focus primarily on the analysis
and implementation of firewall and proxy policy and the identification,
tracking and remediation of risks related to network security
infrastructure.
*Qualifications/Requirements:*
- Bachelor's degree and a minimum 2 years of work experience or Computer
Science OR in in lieu of a degree, a High School Diploma/GED and minimum 4
years equivalent work experience
- A minimum of 3 years of experience in Information Technology,
Information Security Operations, Information Assurance, IT Auditing, or a
related field, or a bachelors degree in information technology or a related
field.
- Minimum of 2 years experience working in a large, complex network
environment.
- Minimum of 1 year of working knowledge of Cisco ASA access lists and
Proxy technology.
*Eligibility Requirements :*
- You must be 18 years or older
- You must have a high school diploma or equivalent
- You must be willing to take a drug test, submit to a background
investigation and submit fingerprints as part of the selection process
- If currently a Synchrony Financial Employee, you must have been in
your current position for at least 6 months (AP) or 24 months (level 7 or
greater), have at least a "consistently meets expectations" performance
rating and have the approval of your manager to post (or the approval of
your manager and HR to apply if you don't meet the time-in-job or
performance requirement
Legal authorization to work in the U.S. is required. We will not sponsor
individuals for employment visas, now or in the future, for this job
opening.
*Desired Characteristics:*
- Results driven, strategic, conceptual, and innovative thinker
- Prior security operations experience and/or experience working with
Cisco ASA firewalls using Cisco Security Manager and BlueCoat Proxies
- Basic Experience with firewalls, routers, switches, VPNs, routing,
network address translation, PAC files and DNS
- One or more relevant security certifications (CISSP, CCNA, CCNE, CISM,
etc.)
- Experience working in a regulatory environment.
- Highly analytical, detail-oriented, and strong problem solving with a
common sense approach to resolving problems
- Expertise to clearly define complex issues despite incomplete or
ambiguous information
*Thanks & Regards *
Regards,
*Ankit Jat *| Sr.Technical Recruiter | IDC Technologies Inc
C : 408-418-5779 x 280| Emailto: *jat@idctechnologies.com
<amit.p@idctechnologies.com>*
Gtalk: *21.ankit07 *
From: "Ankit Kumar Jat" <jat@idctechnologies.com>
Date: Feb 23, 2016 10:22
Subject: Immediate Need :; Network Engineer in Stamford, CT
To: <jat@idctechnologies.com>
Cc:
Hello,
Hope you are doing great !!
We have a position *Network Engineer in **Stamford, CT* send me updated
resume with contact details so that we can proceed further ASAP.
*Tittle :Network Engineer *
*Location- Stamford, CT*
*Duration- 6 Months*
*Role Summary/Purpose:*
Network Security Operations Analyst will focus primarily on the analysis
and implementation of firewall and proxy policy and the identification,
tracking and remediation of risks related to network security
infrastructure.
*Qualifications/Requirements:*
- Bachelor's degree and a minimum 2 years of work experience or Computer
Science OR in in lieu of a degree, a High School Diploma/GED and minimum 4
years equivalent work experience
- A minimum of 3 years of experience in Information Technology,
Information Security Operations, Information Assurance, IT Auditing, or a
related field, or a bachelors degree in information technology or a related
field.
- Minimum of 2 years experience working in a large, complex network
environment.
- Minimum of 1 year of working knowledge of Cisco ASA access lists and
Proxy technology.
*Eligibility Requirements :*
- You must be 18 years or older
- You must have a high school diploma or equivalent
- You must be willing to take a drug test, submit to a background
investigation and submit fingerprints as part of the selection process
- If currently a Synchrony Financial Employee, you must have been in
your current position for at least 6 months (AP) or 24 months (level 7 or
greater), have at least a "consistently meets expectations" performance
rating and have the approval of your manager to post (or the approval of
your manager and HR to apply if you don't meet the time-in-job or
performance requirement
Legal authorization to work in the U.S. is required. We will not sponsor
individuals for employment visas, now or in the future, for this job
opening.
*Desired Characteristics:*
- Results driven, strategic, conceptual, and innovative thinker
- Prior security operations experience and/or experience working with
Cisco ASA firewalls using Cisco Security Manager and BlueCoat Proxies
- Basic Experience with firewalls, routers, switches, VPNs, routing,
network address translation, PAC files and DNS
- One or more relevant security certifications (CISSP, CCNA, CCNE, CISM,
etc.)
- Experience working in a regulatory environment.
- Highly analytical, detail-oriented, and strong problem solving with a
common sense approach to resolving problems
- Expertise to clearly define complex issues despite incomplete or
ambiguous information
*Thanks & Regards *
Regards,
*Ankit Jat *| Sr.Technical Recruiter | IDC Technologies Inc
C : 408-418-5779 x 280| Emailto: *jat@idctechnologies.com
<amit.p@idctechnologies.com>*
Gtalk: *21.ankit07 *
Tue Feb 23, 2016 8:23 am (PST) . Posted by:
"avi wagshol" awagshol
---------- Forwarded message ----------
From: "Dara Bialow" <dara@stone-search.com>
Date: Feb 23, 2016 10:47
Subject: Windows Administrator Role- NYC
To: "aviwagshol@gmail.com" <aviwagshol@gmail.com>
Cc:
Hi Abraham,
We have two roles we are working on based in NYC. Please review the job
description below and if it's a good fit and of interest, please send an
updated resume, most recent salary, and best time to speak.
*1) **Job Description - Windows Administrator- up to $110K base*
Our client has a vacancy for a *Windows Administrator* to support the
administration and maintenance of the Windows LAN environments and users.
The Windows support staff is servicing over 700 users, 150 Window servers
and major City wide application projects. The team also provides 24x7 LAN
supports for such applications as SharePoint, Exchange, SQL, SCCM, Citrix,
Shavlik, EPO, VMware, and HP QC. With these numerous projects comes the
responsibility of managing and monitoring the infrastructure that resides
on them.
*Minimum Qualification Requirements *
1. A master's degree in computer science from an accredited college and
three years of progressively more responsible, full-time, satisfactory
experience using information technology in computer applications
programming, systems programming, computer systems development, data
telecommunications, database administration, planning of data/information
processing, user services, or area networks at least 18 months of this
experience must have been in an administrative, managerial or executive
capacity in the areas of computer applications programming, systems
programming, computer systems development, data telecommunications, data
base administration, or planning of data processing or in the supervision
of staff performing these duties; or
2. A baccalaureate degree from an accredited college and four years of
experience as described in "1" above; or
3. A four-year high school diploma or its educational equivalent approved
by a State's department of education or recognized accrediting organization
and six years of experience as described in "1" above; or
4. A satisfactory combination of education and experience equivalent to
"1", "2" or "3" above. However, all candidates must have at least a
four-year high school diploma or its educational equivalent approved by a
State's department of education or recognized accrediting organization and
must possess at least three years of experience as described in "1" above,
including the 18 months of administrative, managerial, executive or
supervisory experience as described in
"1" above.
*Qualification Requirements (continued) *
NOTE: The following types of experience are not acceptable: superficial use
of preprogrammed software without complex programming, design,
implementation or management of the product; use of word processing
packages; use of a hand held calculator; primarily the entering or updating
of data in a system; the operation of data processing hardware or
consoles.
*Preferred Skills *
• Strong hands-on administration experience on Windows 2012 server- Forest,
Domain trust, AD, DFS, DNS, WINS, DHCP, Group Policy, Distribution lists,
Windows folder security, and IP filter.
• Expert level knowledge at Active Directory LDAP service, shell scripting,
Certificate services (PKI), AD Site Topology - all under a multi-site
multi-domain Windows 2012 environment.
• Strong troubleshooting skills in a Windows 2012 environment - Event log
analysis, installation and administration of Windows Server 20 12,
including user setup and defining roles, performance tuning, backup and
restore, security monitoring, registry and AD scripting.
• Heavy Root Cause Analysis.
• Ability to work well with your supervisor, other departments, agencies,
and technical support staff. This includes the ability to clearly document
and explain problems, as well as work with others to resolve software
defects.
• Working knowledge of TCP/IP protocol.
• Ability to plan, manage time according to schedules, and provide status
updates required.
• Ability to quickly learn new tools and resolve issues using all available
resources.
• Experience in the administration of Windows 2008/2012 server:
• Experience in the administration of MS Exchange 2013 Enterprise.
• Strong interpersonal skills and ability to work well in a team
environment.
• Has the ability to be self motivated and find answers on his/her own.
• MCSE certified in Windows 2008 or Windows 2012 is desired.
• Additional Knowledge in Netbackup, Blackberry, HP printer server,
Solarwind, is a plus.
• Previous experience working with an enterprise wide, large scale
environment.
• Experience working with PeopleSoft Implementations in a government or
civil service environment.
• Excellent Communications skills (Oral and written), interpersonal, and
organizational skills.
• Experience working within a matrix environment.
*2) **Job Description- Windows Support Services Manager- up to $110K
base *
Our client is seeking a seasoned *Windows Support Services Manager* with
extensive experience in the management of multiple Windows servers in a
multi-tiered environment, to support New York City's Automated Personnel
System (NYCAPS), Financial Management System (FMS), Payroll Management
System (PMS), Pension Payroll System (PPMS) and Timekeeping System
(CityTime). The Network/Windows Manager will work with the cross system
application and integration teams on tactical and strategic projects in
addition to handling the agencies LAN and numerous Enterprise applications
which reside on a Web platform attached to a Cisco infrastructure.
Responsibilities include:
• Managing day-to-day operations including issue resolution, resource
utilization and task schedule management.
• Providing leadership to the Windows team to best meet the commitments and
the project target dates.
• Supporting backup, recovery, performance and tuning problem determination
and resolution.
• Oversee staff scheduling, projects, and performance.
• Establish and enforce best practices for Windows Server management,
configuration changes, monitoring, patch management and security.
• Responsible for short term and long term capacity needs
• Review and assist in the creation of policies and procedures for
enterprise Windows deployments.
*Minimum Qualification Requirements *
1. A master's degree in computer science from an accredited college and
three years of progressively more responsible, full-time, satisfactory
experience using information technology in computer applications
programming, systems programming, computer systems development, data
telecommunications, database administration, planning of data/information
processing, user services, or area networks at least 18 months of this
experience must have been in an administrative, managerial or executive
capacity in the areas of computer applications programming, systems
programming, computer systems development, data telecommunications, data
base administration, or planning of data processing or in the supervision
of staff performing these duties; or
2. A baccalaureate degree from an accredited college and four years of
experience as described in "1" above; or
3. A four-year high school diploma or its educational equivalent approved
by a State's department of education or recognized accrediting organization
and six years of experience as described in "1" above; or
4. A satisfactory combination of education and experience equivalent to
"1", "2" or "3" above. However, all candidates must have at least a
four-year high school diploma or its educational equivalent approved by a
State's department of education or recognized accrediting organization and
must possess at least three years of experience as described in "1" above,
including the 18 months of administrative, managerial, executive or
supervisory experience as described in
"1" above.
*Qualification Requirements (continued) *
NOTE: The following types of experience are not acceptable: superficial use
of preprogrammed software without complex programming, design,
implementation or management of the product; use of word processing
packages; use of a hand held calculator; primarily the entering or updating
of data in a system; the operation of data processing hardware or
consoles.
*Preferred Skills *
• Experience with managing a Windows server and desktop team, responsible
for defining, implementing and maintaining the standard operating
procedures.
• The ideal candidate will have expensive experience managing a team
supporting a Window Server environment and solid working experience and
understanding of Windows 2012 Operating Systems.
• In-depth Knowledge of VMware architecture.
• Ability to manage troubleshoot efforts and problem solving independently.
• The ability to support an Active Directory infrastructure.
• Hands on management of an Active Directory infrastructure.
• Proficiency in DNS, DHCP and other naming services.
• Server management with an emphasis on HP servers.
• In-depth knowledge of disk management with SAN.
• Strong systems engineering skills with an emphasis on enterprise scale
architecture.
• Understanding of High Availability, Business Continuity, and Disaster
Recovery concepts as they relate to Open Systems architecture.
• Monitor and resolve service requests in accordance with company's
standards.
• Strong leadership, communications and presentation skills with the
ability to clearly communicate status to technical and management team.
• Knowledge and solid working experience in Sharepoint design and
administration.
• Experience managing installations and upgrades.
• Excellent troubleshooting and project managing skills.
• Strong understanding of monitoring and capacity planning tools.
• Experience with systems programming, computer systems development, data
communications, database administration or planning of data processing.
• Strong managerial skills, self-motivated
Best regards,
Dara
*Dara Bialow | Stone Search*
* | *P 212.938.1311 x2105 | 917.746.2521
* |* *Dara@stone-search.com <Dara@stone-search.com>* | *www.stone-search.com
<http://www.stone-search.com/>*
...................................
248 West 35th Street 15th Floor
New York, NY 10001
From: "Dara Bialow" <dara@stone-search.com>
Date: Feb 23, 2016 10:47
Subject: Windows Administrator Role- NYC
To: "aviwagshol@gmail.com" <aviwagshol@gmail.com>
Cc:
Hi Abraham,
We have two roles we are working on based in NYC. Please review the job
description below and if it's a good fit and of interest, please send an
updated resume, most recent salary, and best time to speak.
*1) **Job Description - Windows Administrator- up to $110K base*
Our client has a vacancy for a *Windows Administrator* to support the
administration and maintenance of the Windows LAN environments and users.
The Windows support staff is servicing over 700 users, 150 Window servers
and major City wide application projects. The team also provides 24x7 LAN
supports for such applications as SharePoint, Exchange, SQL, SCCM, Citrix,
Shavlik, EPO, VMware, and HP QC. With these numerous projects comes the
responsibility of managing and monitoring the infrastructure that resides
on them.
*Minimum Qualification Requirements *
1. A master's degree in computer science from an accredited college and
three years of progressively more responsible, full-time, satisfactory
experience using information technology in computer applications
programming, systems programming, computer systems development, data
telecommunications, database administration, planning of data/information
processing, user services, or area networks at least 18 months of this
experience must have been in an administrative, managerial or executive
capacity in the areas of computer applications programming, systems
programming, computer systems development, data telecommunications, data
base administration, or planning of data processing or in the supervision
of staff performing these duties; or
2. A baccalaureate degree from an accredited college and four years of
experience as described in "1" above; or
3. A four-year high school diploma or its educational equivalent approved
by a State's department of education or recognized accrediting organization
and six years of experience as described in "1" above; or
4. A satisfactory combination of education and experience equivalent to
"1", "2" or "3" above. However, all candidates must have at least a
four-year high school diploma or its educational equivalent approved by a
State's department of education or recognized accrediting organization and
must possess at least three years of experience as described in "1" above,
including the 18 months of administrative, managerial, executive or
supervisory experience as described in
"1" above.
*Qualification Requirements (continued) *
NOTE: The following types of experience are not acceptable: superficial use
of preprogrammed software without complex programming, design,
implementation or management of the product; use of word processing
packages; use of a hand held calculator; primarily the entering or updating
of data in a system; the operation of data processing hardware or
consoles.
*Preferred Skills *
• Strong hands-on administration experience on Windows 2012 server- Forest,
Domain trust, AD, DFS, DNS, WINS, DHCP, Group Policy, Distribution lists,
Windows folder security, and IP filter.
• Expert level knowledge at Active Directory LDAP service, shell scripting,
Certificate services (PKI), AD Site Topology - all under a multi-site
multi-domain Windows 2012 environment.
• Strong troubleshooting skills in a Windows 2012 environment - Event log
analysis, installation and administration of Windows Server 20 12,
including user setup and defining roles, performance tuning, backup and
restore, security monitoring, registry and AD scripting.
• Heavy Root Cause Analysis.
• Ability to work well with your supervisor, other departments, agencies,
and technical support staff. This includes the ability to clearly document
and explain problems, as well as work with others to resolve software
defects.
• Working knowledge of TCP/IP protocol.
• Ability to plan, manage time according to schedules, and provide status
updates required.
• Ability to quickly learn new tools and resolve issues using all available
resources.
• Experience in the administration of Windows 2008/2012 server:
• Experience in the administration of MS Exchange 2013 Enterprise.
• Strong interpersonal skills and ability to work well in a team
environment.
• Has the ability to be self motivated and find answers on his/her own.
• MCSE certified in Windows 2008 or Windows 2012 is desired.
• Additional Knowledge in Netbackup, Blackberry, HP printer server,
Solarwind, is a plus.
• Previous experience working with an enterprise wide, large scale
environment.
• Experience working with PeopleSoft Implementations in a government or
civil service environment.
• Excellent Communications skills (Oral and written), interpersonal, and
organizational skills.
• Experience working within a matrix environment.
*2) **Job Description- Windows Support Services Manager- up to $110K
base *
Our client is seeking a seasoned *Windows Support Services Manager* with
extensive experience in the management of multiple Windows servers in a
multi-tiered environment, to support New York City's Automated Personnel
System (NYCAPS), Financial Management System (FMS), Payroll Management
System (PMS), Pension Payroll System (PPMS) and Timekeeping System
(CityTime). The Network/Windows Manager will work with the cross system
application and integration teams on tactical and strategic projects in
addition to handling the agencies LAN and numerous Enterprise applications
which reside on a Web platform attached to a Cisco infrastructure.
Responsibilities include:
• Managing day-to-day operations including issue resolution, resource
utilization and task schedule management.
• Providing leadership to the Windows team to best meet the commitments and
the project target dates.
• Supporting backup, recovery, performance and tuning problem determination
and resolution.
• Oversee staff scheduling, projects, and performance.
• Establish and enforce best practices for Windows Server management,
configuration changes, monitoring, patch management and security.
• Responsible for short term and long term capacity needs
• Review and assist in the creation of policies and procedures for
enterprise Windows deployments.
*Minimum Qualification Requirements *
1. A master's degree in computer science from an accredited college and
three years of progressively more responsible, full-time, satisfactory
experience using information technology in computer applications
programming, systems programming, computer systems development, data
telecommunications, database administration, planning of data/information
processing, user services, or area networks at least 18 months of this
experience must have been in an administrative, managerial or executive
capacity in the areas of computer applications programming, systems
programming, computer systems development, data telecommunications, data
base administration, or planning of data processing or in the supervision
of staff performing these duties; or
2. A baccalaureate degree from an accredited college and four years of
experience as described in "1" above; or
3. A four-year high school diploma or its educational equivalent approved
by a State's department of education or recognized accrediting organization
and six years of experience as described in "1" above; or
4. A satisfactory combination of education and experience equivalent to
"1", "2" or "3" above. However, all candidates must have at least a
four-year high school diploma or its educational equivalent approved by a
State's department of education or recognized accrediting organization and
must possess at least three years of experience as described in "1" above,
including the 18 months of administrative, managerial, executive or
supervisory experience as described in
"1" above.
*Qualification Requirements (continued) *
NOTE: The following types of experience are not acceptable: superficial use
of preprogrammed software without complex programming, design,
implementation or management of the product; use of word processing
packages; use of a hand held calculator; primarily the entering or updating
of data in a system; the operation of data processing hardware or
consoles.
*Preferred Skills *
• Experience with managing a Windows server and desktop team, responsible
for defining, implementing and maintaining the standard operating
procedures.
• The ideal candidate will have expensive experience managing a team
supporting a Window Server environment and solid working experience and
understanding of Windows 2012 Operating Systems.
• In-depth Knowledge of VMware architecture.
• Ability to manage troubleshoot efforts and problem solving independently.
• The ability to support an Active Directory infrastructure.
• Hands on management of an Active Directory infrastructure.
• Proficiency in DNS, DHCP and other naming services.
• Server management with an emphasis on HP servers.
• In-depth knowledge of disk management with SAN.
• Strong systems engineering skills with an emphasis on enterprise scale
architecture.
• Understanding of High Availability, Business Continuity, and Disaster
Recovery concepts as they relate to Open Systems architecture.
• Monitor and resolve service requests in accordance with company's
standards.
• Strong leadership, communications and presentation skills with the
ability to clearly communicate status to technical and management team.
• Knowledge and solid working experience in Sharepoint design and
administration.
• Experience managing installations and upgrades.
• Excellent troubleshooting and project managing skills.
• Strong understanding of monitoring and capacity planning tools.
• Experience with systems programming, computer systems development, data
communications, database administration or planning of data processing.
• Strong managerial skills, self-motivated
Best regards,
Dara
*Dara Bialow | Stone Search*
* | *P 212.938.1311 x2105 | 917.746.2521
* |* *Dara@stone-search.com <Dara@stone-search.com>* | *www.stone-search.com
<http://www.stone-search.com/>*
............
248 West 35th Street 15th Floor
New York, NY 10001
Tue Feb 23, 2016 11:49 am (PST) . Posted by:
"avi wagshol" awagshol
---------- Forwarded message ----------
From: "Rajesh Kumar" <rajesh@info-ways.com>
Date: Feb 23, 2016 14:48
Subject: Requirement for Desktop Support: Middlebury,CT
To: <aviwagshol@gmail.com>
Cc:
Hi.
Good Morning
Hope you are doing great.
I would like to get in touch with you regarding below requirement for our
IT client.
If you are interested please share your *updated resume* & expected
*Rate/hr*.
Position: Desktop Support
Location : Middlebury, Connecticut
Duration : 6+ months
Job Description:
Ø Coordinate with end user for installation/move and change once the
required hardware is delivered
Ø Install required Image, drivers and standard software packages as agreed
Ø After all required SW are installed connect the LT/DT to the Client
Network and make it ready for use
Ø Backing up end user data and restore back if required
Ø Correct settings and configure hardware, provide support for printer
connectivity, work with OEM for warranty/contracted Hardware.
Ø Provide required basic troubleshooting support to ensure connectivity to
all the Desk Side and Network printers/MFD/FAX
Ø Basic troubleshooting only to identify the defective component in the
device and inform client service desk to coordinate with OEM for warranty
replacement and same for equipment's which are not under warranty
Ø Provide backup/loaner unit based on availability at client site for
reducing the downtime if the defective replacement not available for
immediate replacement
Ø Support / guide end user for taking required backup of data if required
before any replacement of hard disk is done
Ø Provide VIP support as per the required time lines
Ø Software and Hardware Updates and Upgrades (to be scheduled only after
support has been addressed and only when work will not negatively impact
SLAs
Ø Coordinate with the Client authorized agency for hardware disposal
Ø DO the required wiping of all data as agreed for those devices which are
cleared for disposal
Ø Coordinate with Asset management team to get the asset update done after
disposal of equipment
Rajesh
InfoWays
1901, N.Olden Avenue, Suite# 48
Ewing, NJ-08618
Ph# *609-858-0864* <609-858-0864>-W
Email: *rajesh@info-ways.com* <rajesh@info-ways.com>
Visit us at: *www.info-ways.com* <http://www.info-ways.com/>
Gtalk:- rajesh.vasupilli
Worry does not remove the sorrows of tomorrow ...
..... it removes the strength of today.
[image: Description: infoways_logo]
From: "Rajesh Kumar" <rajesh@info-ways.com>
Date: Feb 23, 2016 14:48
Subject: Requirement for Desktop Support: Middlebury,CT
To: <aviwagshol@gmail.com>
Cc:
Hi.
Good Morning
Hope you are doing great.
I would like to get in touch with you regarding below requirement for our
IT client.
If you are interested please share your *updated resume* & expected
*Rate/hr*.
Position: Desktop Support
Location : Middlebury, Connecticut
Duration : 6+ months
Job Description:
Ø Coordinate with end user for installation/move and change once the
required hardware is delivered
Ø Install required Image, drivers and standard software packages as agreed
Ø After all required SW are installed connect the LT/DT to the Client
Network and make it ready for use
Ø Backing up end user data and restore back if required
Ø Correct settings and configure hardware, provide support for printer
connectivity, work with OEM for warranty/contracted Hardware.
Ø Provide required basic troubleshooting support to ensure connectivity to
all the Desk Side and Network printers/MFD/FAX
Ø Basic troubleshooting only to identify the defective component in the
device and inform client service desk to coordinate with OEM for warranty
replacement and same for equipment's which are not under warranty
Ø Provide backup/loaner unit based on availability at client site for
reducing the downtime if the defective replacement not available for
immediate replacement
Ø Support / guide end user for taking required backup of data if required
before any replacement of hard disk is done
Ø Provide VIP support as per the required time lines
Ø Software and Hardware Updates and Upgrades (to be scheduled only after
support has been addressed and only when work will not negatively impact
SLAs
Ø Coordinate with the Client authorized agency for hardware disposal
Ø DO the required wiping of all data as agreed for those devices which are
cleared for disposal
Ø Coordinate with Asset management team to get the asset update done after
disposal of equipment
Rajesh
InfoWays
1901, N.Olden Avenue, Suite# 48
Ewing, NJ-08618
Ph# *609-858-0864* <609-858-0864>-W
Email: *rajesh@info-ways.com* <rajesh@info-ways.com>
Visit us at: *www.info-ways.com* <http://www.info-ways.com/>
Gtalk:- rajesh.vasupilli
Worry does not remove the sorrows of tomorrow ...
..... it removes the strength of today.
[image: Description: infoways_logo]
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