1 New Message
Digest #881
1
Assistant Manager - Deskside Support - Investment Mgt - Boston, MA by "Gary Wright" wrightassociates
Message
Wed May 22, 2013 12:19 pm (PDT) . Posted by:
"Gary Wright" wrightassociates
Please feel free to refer this position to your associates – Referrals
appreciated.
Position Title – WRCOBAMDS052013
Assistant Manager – Deskside Support - Investment Mgt – Boston, MA Area
Excellent Base + Generous Bonus + Comprehensive Benefits – Excellent total
package
Local Candidates Only – No Sponsorship
Please review the specifications carefully and apply only if you meet the
majority of the key requirements.
Company
Smaller, elite, and very successful financial services firm. Great culture &
environment - Collaborative – Team Oriented – Technology Focused – People
Oriented.
Position Summary:
This position is a member of the 40+ person information technology team
responsible for all aspects of technology planning, implementation,
development and support for infrastructure, hardware and software and is not
viewed as a stepping-stone to roles in network administration. Software
support includes both proprietary and vendor software solutions for the
professionals in the investment industry.
Essential functions of this position will include, but are not limited to:
· Provide deskside support (75%)
· Provide user support for Microsoft Windows 7 and Office 2010
products Outlook, Excel, and Word
· Serve as a first point of contact for all computer hardware,
software, network, telecommunications, and peripheral equipment issues
· Assist in troubleshooting and resolving end-user issues,
escalating problems to other IT groups (Infrastructure or Development) when
necessary
· Diligently and comprehensively log calls and resolutions in the
incident tracking system
· Follow up with users to ensure problems were resolved properly and
solicit feedback and ideas for the Help Desk, where relevant
· Identify end-user issues or problems that may require changes to
procedures, standards and systems
· In partnership with Manager, work to develop and implement new
procedures, standards and systems to ensure high quality user experiences
· Assist with desktop, laptop and mobile device configurations
· Assist with set up and maintenance of the company disaster
recovery site equipment
· Assist with maintenance of software and equipment inventory
· Keep team informed of industry trend and best practices and work
with Manager to ensure team is trained and working with best practices
· Perform other related duties as requested
· Manage team members (25%)
· Serve as a supervisor for 2 team members, and provide supervisory
coverage for team when Manager is out of the office
· Coach team members to be effective in their roles, giving
real-time feedback as well as performance review feedback to ensure
expectations of the role are met
· Partner with direct reports to ensure professional development
opportunities
· In partnership with Manager, develop efficient policies and
procedures and execute plans to leverage Microsoft System Center services to
provide a robust support, reporting and analysis tool to meet company
business needs
· Work with Manager to coordinate shift coverage for team and ensure
proper staffing levels at all times
Work Hours: 11:00 AM – 8:00 PM with willingness and ability to extend hours
or modify schedule to cover on-site operating hours of 7:00 AM – 8:00 PM
(Monday through Friday) and support planned IT projects or emergency
situations. This position also requires participation in our on-call support
rotation.
Required Skills and Competencies:
The ideal candidate for the role should possess the following
characteristics and qualifications:
· 10+ years of experience working on a help desk within a financial
or professional services environment; 3-5 years of management experience
over help desk employees
· Standing as a Microsoft Certified Professional and/or Help Desk
Institute Certified Professional
· Experience with Windows 7 Operating System and primary Microsoft
Office 2010 applications (Outlook, Excel, Word)
· Experience with SharePoint 2010 and Microsoft System Center
Service Manager 2012 a plus
· Working knowledge of hardware and hardware configurations
· Ability and desire to be both a manager of people as well as a
hands-on individual contributor
· Excellent customer service, interpersonal, organizational and
communications skills
· Conscientious, energetic, empathetic, creative and personable
personality with a desire to function as a true advocate for the end user
· Ability to work independently while at the same time work
effectively in a collaborative structure with personnel throughout every
level of the company
· Thrive in a fast-paced, deadline oriented environment, with the
ability to multi-task and display a positive attitude toward new
opportunities
Contact Information – (Resumes in Word format please)
Gary Wright - President – Wright Associates
Phone - (508) 761-6354 - Email - GaryWright@WrightAssociates.org - WEB
Site – www.wrightassociates.org
[Non-text portions of this message have been removed]
appreciated.
Position Title – WRCOBAMDS052013
Assistant Manager – Deskside Support - Investment Mgt – Boston, MA Area
Excellent Base + Generous Bonus + Comprehensive Benefits – Excellent total
package
Local Candidates Only – No Sponsorship
Please review the specifications carefully and apply only if you meet the
majority of the key requirements.
Company
Smaller, elite, and very successful financial services firm. Great culture &
environment - Collaborative – Team Oriented – Technology Focused – People
Oriented.
Position Summary:
This position is a member of the 40+ person information technology team
responsible for all aspects of technology planning, implementation,
development and support for infrastructure, hardware and software and is not
viewed as a stepping-stone to roles in network administration. Software
support includes both proprietary and vendor software solutions for the
professionals in the investment industry.
Essential functions of this position will include, but are not limited to:
· Provide deskside support (75%)
· Provide user support for Microsoft Windows 7 and Office 2010
products Outlook, Excel, and Word
· Serve as a first point of contact for all computer hardware,
software, network, telecommunications, and peripheral equipment issues
· Assist in troubleshooting and resolving end-user issues,
escalating problems to other IT groups (Infrastructure or Development) when
necessary
· Diligently and comprehensively log calls and resolutions in the
incident tracking system
· Follow up with users to ensure problems were resolved properly and
solicit feedback and ideas for the Help Desk, where relevant
· Identify end-user issues or problems that may require changes to
procedures, standards and systems
· In partnership with Manager, work to develop and implement new
procedures, standards and systems to ensure high quality user experiences
· Assist with desktop, laptop and mobile device configurations
· Assist with set up and maintenance of the company disaster
recovery site equipment
· Assist with maintenance of software and equipment inventory
· Keep team informed of industry trend and best practices and work
with Manager to ensure team is trained and working with best practices
· Perform other related duties as requested
· Manage team members (25%)
· Serve as a supervisor for 2 team members, and provide supervisory
coverage for team when Manager is out of the office
· Coach team members to be effective in their roles, giving
real-time feedback as well as performance review feedback to ensure
expectations of the role are met
· Partner with direct reports to ensure professional development
opportunities
· In partnership with Manager, develop efficient policies and
procedures and execute plans to leverage Microsoft System Center services to
provide a robust support, reporting and analysis tool to meet company
business needs
· Work with Manager to coordinate shift coverage for team and ensure
proper staffing levels at all times
Work Hours: 11:00 AM – 8:00 PM with willingness and ability to extend hours
or modify schedule to cover on-site operating hours of 7:00 AM – 8:00 PM
(Monday through Friday) and support planned IT projects or emergency
situations. This position also requires participation in our on-call support
rotation.
Required Skills and Competencies:
The ideal candidate for the role should possess the following
characteristics and qualifications:
· 10+ years of experience working on a help desk within a financial
or professional services environment; 3-5 years of management experience
over help desk employees
· Standing as a Microsoft Certified Professional and/or Help Desk
Institute Certified Professional
· Experience with Windows 7 Operating System and primary Microsoft
Office 2010 applications (Outlook, Excel, Word)
· Experience with SharePoint 2010 and Microsoft System Center
Service Manager 2012 a plus
· Working knowledge of hardware and hardware configurations
· Ability and desire to be both a manager of people as well as a
hands-on individual contributor
· Excellent customer service, interpersonal, organizational and
communications skills
· Conscientious, energetic, empathetic, creative and personable
personality with a desire to function as a true advocate for the end user
· Ability to work independently while at the same time work
effectively in a collaborative structure with personnel throughout every
level of the company
· Thrive in a fast-paced, deadline oriented environment, with the
ability to multi-task and display a positive attitude toward new
opportunities
Contact Information – (Resumes in Word format please)
Gary Wright - President – Wright Associates
Phone - (508) 761-6354 - Email - GaryWright@WrightAs
Site – www.wrightassociate
[Non-text portions of this message have been removed]
GROUP FOOTER MESSAGE
The New England Networking Group is Moderated by:
Gary L. Wright - President/Principal - Wright Associates
Wright Associates specializes in High Technology Recruiting Services for the New England Market Place.
Phone: 508-761-6354
Email: mailto:GaryWright@WrightAssociates.org
Website: www.WrightAssociates.org
Gary L. Wright - President/Principal - Wright Associates
Wright Associates specializes in High Technology Recruiting Services for the New England Market Place.
Phone: 508-761-6354
Email: mailto:GaryWright@WrightAssociates.org
Website: www.WrightAssociates.org
No comments:
Post a Comment