| Resumes to Sue@theconnorsgroup.com Title: Director/Sr. Director, Client Services, Asset Management & Desktop Computing
This is a newly added position, due to rapid growth, and expansion. The Director is responsible for three main functions, - IT Support (Call center and desk side support), - IT Asset Management and - Desktop Engineering for both MAC and Windows based machines for multi sites, including international locations. - Responsibilities include: • Supporting users and technology at multiple locations, including international facilities, manufacturing facilities and a field force • Develop strategic roadmap for the function and balance the established broad project portfolio affecting these groups is properly prioritized, resourced and achievable • Ensuring resourcing is balanced to allow for continuous improvement of the support function outside of the project portfolio. • Providing high level of end user support, maintain/improve customer satisfaction and improve processes around providing support. • Proceduralize support and drive improvement of call handling at 1st and 2nd level. • Defining service levels and implementing tools to measure and report against performance • Utilizing data and metrics to identify opportunities for improvement • Managing internal resources and 3rd party providers to insure services are meeting expectations and drive optimization to improve services and cost structure • Driving performance improvement through standardization and optimization of internal process and technologies. • Driving enhanced productivity through evaluation and deployment of new functionality • Implementing automation of processes and deployment where possible • Strengthening processes around testing and deployment • Expanding mobility capabilities to meet demands of growing mobile user base • Delivering value add services to Client employees that will improve overall productivity • Responsibility for process and tracking of company- wide IT assets (Hardware and Software) ensuring optimization of use and compliance with licensing agreements Experience And Required Skills : B.A./B.S. in computer science, business administration or other relevant field required. Approx.. 15 or more years of experience in progressively responsible information technology positions Must have excellent understanding of both Windows and Apple computing devices (mobile and desktop) 10 years of direct management experience, managing teams that consist of internal, contractor and managed services. Have proven success in management of Client Support, Asset Management and Desktop Engineering areas for a multi- national company Experience with validated/qualified systems and working in a pharmaceutical environment preferable. Excellent customer service and communication skills interfacing with customers and vendors Excellent Organizational Skills - ability to manage time and multiple tasks Demonstrated ability to think and act strategically. Demonstrated ability to drive results in an expedient manner quickly gathering information and consensus along with the ability to make sound decisions. Ability to work well with people from many different disciplines with varying degrees of technical experience. Must have excellent interpersonal and communication skills (written, verbal, presentation, negotiation), including the ability to communicate effectively with people at different job levels within the organization. Must be an excellent facilitator having strong leadership skills. Sound understanding of technology and its application to achieve business objectives. |
MIS Ntwk Assoc Mtg Dates
Sept 3rd - Tues - No Mtg - Holiday
Sept 10th - Tues - Reg Mtg - 6 pm Offices of Berman Larson Kane - Bring 10 copies of your resume - Don't use GPS for Dir to BLK Offices - Go to BLK site for directions
Sept 10th - Tues - Reg Mtg - 6 pm Offices of Berman Larson Kane - Bring 10 copies of your resume - Don't use GPS for Dir to BLK Offices - Go to BLK site for directions
Sept 24th - Tuesday - Dinner Mtg - Recruiter Night Out - Mike Palestina will Moderate the panel
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