[itroundtable] Fwd: Last Chance: Leveraging the Cloud to Deliver the Optimal Customer Experience

 

Peter Lutz
lutzpf@gmail.com
(908) 672-9150
www.linkedin.com/in/peterlutz

---------- Forwarded message ----------
From: "Network World Events" <nwevents@events.networkworld.info>
Date: Jun 21, 2011 9:50 AM
Subject: Last Chance: Leveraging the Cloud to Deliver the Optimal Customer Experience
To: <lutzpf@gmail.com>

There is still time to apply for a complimentary registration to attend Computerworld magazine's half-day IT Management Summit on Leveraging the Cloud to Deliver the Optimal Customer Experience. Seating is limited.

Computerworld's IT Management Summit
Leveraging the Cloud to Deliver the Optimal Customer Experience
June 23, 2011
New York City

Register Now!

As cloud-based applications continue to provide more agility and options, CIOs and IT managers must consider new tools and processes to better serve the business and its customers.  And as those customers increasingly adopt social communications channels and consumer devices, the business must engage with them in new ways to remain competitive.  How are enterprise decision-makers dealing with this new era of customer expectations and engagement?  What methods and approaches are companies finding effective in the new world of customer service for their contact centers and beyond?  And what strategies and tools are available for these contact centers to maximize and optimize opportunities?

Get answers to these questions and more at Computerworld magazines IT Management Summit on Leveraging the Cloud to Deliver the Optimal Customer Experience taking place June 23, 2011, in New York City.

Just Announced!
Case Study: Managing Customers Efficiently in a Multi-Channel Environment
Matt Zemon, President & CEO, American Support
In this session, learn how American Support developed a strategy to serve customers across a range of channels.

Presenters and Panelists include:

• Lane Cooper, Contributing Editor, Computerworld magazine
• Art Schoeller, Principal Analyst, Forrester Research
• Vidur Apparao, Chief Technology Officer, LiveOps
• Matt Zemon, President and CEO, American Support

Who Should Attend:

• CIOs and CTOs
• VPs of IT
• IT Directors
• IT Management

Attend and you'll meet, hear and learn from experts -- and you'll network with your management peers who are wrestling with the same issues and challenges.  Join us as we take a deep dive into improving customer engagement in the digital era.
Register today at http://www.ereg.me/liveops

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