Manager, Technology eCommerce Application Support
Monday, August 01, 2011
   Map data ©2011 Google - Reports to Director, IT eCommerce Key Responsibilities: Application Support: • Responsible for managing application support for IT eCommerce platforms • Manage Level-2 support team and ensure appropriate adherence to service levels • Manage issue resolution process for any application production problems for these platforms • Coordinate with production support team, 3rd party vendor team and other development teams to ensure prompt problem resolution • Provide root cause analysis, temporary and long term fixes on system issues. Must be able to debug production issues and recommend solutions • Provide accurate, concise and prompt communication to Business stakeholders on system issues and fixes. • Proactive application and services management, delivering continuous application or process improvement and root cause elimination of problems • Maintain an up to date record of production issues using a Problem Management utility (such as Jira) • Analyze performance and capacity issues with systems / applications software and/or application components. • Create & maintain operational procedure/runbook for production support team • Ensure appropriate production processes and quality metrics are in place for the application, platform, and service. • Manage the end-to-end change control function, oversee vendor relationships, and maintain SLAs at an application / platform level. • Inform functional and IT teams of status, issues and resolutions to support efforts • Maintains knowledge base/Technical documentations • Manages and maintains access control to all systems Technical Development Management: • Provides technical direction for the development, design, and systems integration for internal client engagement from definition phase through implementation. • Properly architect the Global VS Local code structure to maximize code reuse across all brands to reduce maintenance efforts. • Creates and executes development plans and revises as appropriate to meet changing needs and requirements. • Reviews work of development team. • Easily recognizes system deficiencies and implements effective solutions. • Keeps project manager well informed of status of development effort and serves as liaison between development staff and project manager. • Owns the development lifecycle and is responsible for managing technical risks throughout the project. • Communicates and enforces coding standards • Performs code reviews and mentors junior developers. • Manages technical resources within budget and project schedule. Other Duties: • Facilitates team and internal client meetings effectively. • Holds regular status meetings with development team. • Keeps development team well informed of changes within the organization and general corporate news. • Understands how to communicate difficult/sensitive information tactfully. • Facilitates effective team interaction. • Effectively utilizes each team member to his/her fullest potential. • Keeps track of lessons learned and shares those lessons with team members. Key Qualifications (Must Have): • Bachelor's degree required • Minimum of 10 years of relevant experience in providing large scale customer-facing web solutions • Experience with 24x7 operations. • Management of medium (8+) to large teams and significant ($1M+) budgets • Strong programming/software engineering background (Must be hands-on) • Requires extensive experience overseeing geographically distributed and culturally diverse teams • Strong project management and team management skills e.g. planning, budgetary control, people management etc • Experience in implementing quality guidelines, standards and procedures • Outstanding organizational, communication, and interpersonal skills, including ability to work with engineers and executives. • Proven leadership capabilities with matrix teams and ability to drive issues to closure. • Excellent analytical and problem solving skills. • Flexible and able to learn quickly in a dynamic environment. • Experience with multi-tiered system operations, including web, application and database operational support & services. • Hands-on experience in Unix, Perl, JAVA, J2EE, .Net, SQL Server, Oracle and writing scripts for these environments Other Qualifications (Preferred): • Prior experience working with Demandware eCommerce platform • Previous experience in Managing Production Support in large scale eCommerce or other mission critical applications • Vendor management experience • Familiar with agile development methodology New York, NY New York, New York Resumes to cgoldberg@friedmanwilliams.com MIS Ntwk Assoc Mtg Dates: Aug 9th - Tues Reg Mtg - 6 pm - Berman Larson Kane Offices, Paramus - DO NOT use GPS for directions - Get dir from BLK site - Bring 15 copies of your resume Aug 30 - Tues - No Meeting Labor Day Holiday Sept 6 - Tues - No Meeting Labor Day Holiday |
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