2 New Messages
Digest #2738
1
FW: Helpdesk Manager( Infra ) with Servicenow - princeton, NJ - 6 + by "David Pearlstein" etasam88
Messages
Tue Dec 18, 2012 3:18 pm (PST) . Posted by:
"David Pearlstein" etasam88
Please respond directly to the recruiter if interested and mention my name.
Good luck
- David
Connect with me @ http://www.linkedin
From: Sridhar, EZEN Computer Services Inc. [mailto:sridhar@e-zencomp.
Sent: Monday, December 17, 2012 4:23 PM
To: dlpearls@optonline.
Subject: Helpdesk Manager( Infra ) with Servicenow - princeton, NJ - 6 +
months
Hi,
Greetings!
We have the following client requirement, Pl can you check the details below
and let me know if you are interested..
Helpdesk Manager( Infra ) with Servicenow.
Location: Princeton, NJ
Rate: 6 + months extendable.
Start date: Immediate.
Position Summary
Project Manager's primary responsibility will be to split the existing
helpdesk customer base from the current Managed Service Provider (MSP) to an
additional MSP. Both vendors will execute similar services utilizing a
single Service Management platform but for separate user populations. The
successful PM will ensure that service levels remain high during and after
this transition and the project will include defining and operationalizing
an integrated service model to be executed by both vendors.
Key Job Responsibilities
Work with internal/external resources to gather requirements for splitting,
integrating and operationalizing helpdesk services.
Work with external resources to implement data migration and transition
plans.
Rigorously manages scope to ensure commitments are achieved within agreed
upon time, cost, and quality parameters.
Develops communication plans and interfaces to execute on responsibilities.
Ensures that the project is executed and managed according to Otsuka's
Standard Operating Procedures, Working Practices, processes and tools.
Escalate unresolved issues to the project Lead, and Steering Committee
leadership
Identify, track, and resolve project issues in a timely fashion
Develops the project charter, integrated project plan, resource plan, risk
plan, and related project management artifacts.
Publishes periodic project status reports.
Manages the project change control process
Travel (approximately 20% Princeton and Rockville)
Knowledge, Skills, Competencies, Education, and Experience Required:
Solid understanding of ITIL methodology.
Experience implementing, transitioning or operationalizing helpdesk services
and service models.
Knowledge of system development lifecycles (SDLC) with general understanding
in the areas of application development, database, and system design.
5+ years Project Management experience managing cross functional and/or
global projects from start to finish
Intermediate computer skills with demonstrated experience in working with
the Microsoft 2010 suite of programs (Word, Excel, PowerPoint, Outlook,
Visio and Project)
Proven results as both a team member and individual contributor
Ability to work effectively in a global, matrixed, multi-cultural,
collaborative environment
Successfully engage in multiple initiatives simultaneously
Ability to be highly adaptive to changing business needs
Bachelor's degree in Computer Science, Engineering or Business
Preferred:
Knowledge of the Life Sciences industry in the context of applying
information technology and services
Knowledge of regulated/validatio
21 CFR Part 11, quality standards, validation lifecycles, ICH guidelines,
including GCP, GLP and GAMP
Experience with Process Excellence methodologies, e.g. Six Sigma, Lean,
Kaizen, etc.
Education and Related Experience
Proven ability to quickly earn the trust of sponsors and key stakeholders;
mobilize and motivate teams; set direction and approach; resolve conflict;
deliver tough messages with grace; execute with limited information and
ambiguity.
Demonstrated experience working in a Global Cross-functional environment.
Focused and versatile team player that is comfortable under pressure.
Ability to navigate a highly matrixed organization effectively.
Experience with stakeholder management.
Excellent communications and Solid influencing skills.
Ability to communicate at all levels with clarity and precision both written
and verbally
Strong organizational and follow-through skills
Can work independently, ensure prioritization and scope, and help drive
consensus
Sound business and technical acumen.
Demonstrated Project Management skills (PMP Certification a plus)
Analytical, Problem Solving, and critical-thinking skills.
Ability to evaluate cost-benefit analyses
Bachelor's degree in Computer Science, Engineering, Business or a closely
related discipline.
ITIL V3 certification
Kindly send your resume and the following details ASAP.
Full Name:
Current Location:
Relocation:
E-mail id:
Contact Number:
Availability:
Visa Status:
Last 4 digits of your SSN:
DOB (month/Year)
Skype ID:
Rate:
References:
Thanks & Regards
Sridhar P
609-945-7416
sridhar@e-zencomp.
EZEN Computer Services Inc.
Tue Dec 18, 2012 3:18 pm (PST) . Posted by:
"David Pearlstein" etasam88
Please respond directly to the recruiter if interested and mention my name.
Good luck
- David
Connect with me @ http://www.linkedin
From: Ann Hernandez [mailto:annh@thorgroup.
Sent: Tuesday, December 18, 2012 10:21 AM
Subject: HELPDESK/DESKTOP MANAGER - Immediate Opening
Importance: High
Good morning!
We have a fantastic opportunity near Corning, NY. We are searching for an
experienced Helpdesk Manager to develop strong processes from contact to
resolution of service ticket and help drive down cost through best
practices. This is an immediate opening. If you or someone you know is
interested in hearing more, please send me your updated resume and/or call
me at 877.846.7477 x112.
I look forward to hearing from you.
Sincerely,
Ann Hernandez
THOR Group
Sr. Recruiter
310.727.5612
877.846.7477 x112
annh@thorgroup.
www.thorgroup.
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