We have the following client requirement, Pl can you check the details below and let me know if you are interested...
Helpdesk Manager( Infra ) with Servicenow. Location: Princeton, NJ Rate: 6 + months extendable. Start date: Immediate.
Project Manager's primary responsibility will be to split the existing helpdesk customer base from the current Managed Service Provider (MSP) to an additional MSP. Both vendors will execute similar services utilizing a single Service Management platform but for separate user populations. The successful PM will ensure that service levels remain high during and after this transition and the project will include defining and operationalizing an integrated service model to be executed by both vendors. Key Job Responsibilities Work with internal/external resources to gather requirements for splitting, integrating and operationalizing helpdesk services. Work with external resources to implement data migration and transition plans. Rigorously manages scope to ensure commitments are achieved within agreed upon time, cost, and quality parameters. Develops communication plans and interfaces to execute on responsibilities. Ensures that the project is executed and managed according to Otsuka's Standard Operating Procedures, Working Practices, processes and tools. Escalate unresolved issues to the project Lead, and Steering Committee leadership Identify, track, and resolve project issues in a timely fashion Develops the project charter, integrated project plan, resource plan, risk plan, and related project management artifacts. Publishes periodic project status reports. Manages the project change control process Travel (approximately 20% Princeton and Rockville) Knowledge, Skills, Competencies, Education, and Experience Required: Solid understanding of ITIL methodology. Experience implementing, transitioning or operationalizing helpdesk services and service models. Knowledge of system development lifecycles (SDLC) with general understanding in the areas of application development, database, and system design. 5+ years Project Management experience managing cross functional and/or global projects from start to finish Intermediate computer skills with demonstrated experience in working with the Microsoft 2010 suite of programs (Word, Excel, PowerPoint, Outlook, Visio and Project) Proven results as both a team member and individual contributor Ability to work effectively in a global, matrixed, multi-cultural, collaborative environment Successfully engage in multiple initiatives simultaneously Ability to be highly adaptive to changing business needs Bachelor's degree in Computer Science, Engineering or Business
Preferred: Knowledge of the Life Sciences industry in the context of applying information technology and services Knowledge of regulated/validation environments, FDA regulations, including 21 CFR Part 11, quality standards, validation lifecycles, ICH guidelines, including GCP, GLP and GAMP Experience with Process Excellence methodologies, e.g. Six Sigma, Lean, Kaizen, etc.
Education and Related Experience Proven ability to quickly earn the trust of sponsors and key stakeholders; mobilize and motivate teams; set direction and approach; resolve conflict; deliver tough messages with grace; execute with limited information and ambiguity. Demonstrated experience working in a Global Cross-functional environment. Focused and versatile team player that is comfortable under pressure. Ability to navigate a highly matrixed organization effectively. Experience with stakeholder management. Excellent communications and Solid influencing skills. Ability to communicate at all levels with clarity and precision both written and verbally Strong organizational and follow-through skills Can work independently, ensure prioritization and scope, and help drive consensus Sound business and technical acumen. Demonstrated Project Management skills (PMP Certification a plus) Analytical, Problem Solving, and critical-thinking skills. Ability to evaluate cost-benefit analyses Bachelor's degree in Computer Science, Engineering, Business or a closely related discipline. ITIL V3 certification
Kindly send your resume and the following details ASAP. Full Name: Current Location: Relocation: E-mail id: Contact Number: Availability: Visa Status: Last 4 digits of your SSN: DOB (month/Year): Skype ID: Rate: References:
Thanks & Regards
Sridhar P |
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