1 New Message
Digest #1740
Message
Thu Dec 5, 2013 10:36 am (PST) . Posted by:
"avi wagshol" awagshol
---------- Forwarded message ----------
From: <rahul.narayan@birlasoft.com>
Date: Thu, Dec 5, 2013 at 11:14 AM
Subject: Job Potential for Help desk Support Engineer at PlainVille CT
To: aviwagshol@gmail.com
*Hi **Abraham*
*This is Rahul Here from Birla soft and trusts you're doing well.*
*We have a potential opportunity for you and please find the description
below. If you are interested, Kindly respond me back with the updated
resume as well.*
*Do you mind filling these General details so that I can right away submit
the resume to the manager *
*Complete Name: *
*Contact #: *
*Email: *
*Current location: *
*Open to relocate to work location (Yes / No): *
*Work Authorization: *
*Skype: *
*Availability for interview: *
*Availability for Start*
*Title: Help desk support engineer*
*Duration: Fulltime*
*Location: Plainville CT*
*Roles & Responsibilities: *
*• Resources should have 6 yrs of experience in handling L2/L3
Helpdesk support projects.*
*• The Helpdesk Support team will provide direct end user support.
Where possible the help desk will seek to provide real time solutions for
user problems. Where this is not possible the issue will be directed to
another support team, functional owner or infrastructure group as
appropriate and tracked through successful resolution.*
*• All members of the help desk team must have exceptional
interpersonal skills and complete command of the English language.*
*• Examples of activities that the Functional Help Desk Support
will include: *
*• Questions / Clarifications related to application functionality*
*• Logging suggestions for application enhancements and
distributing to program managers for consideration and/or action *
*• Troubleshooting application issues*
*• Communication/ email notifications of issues via Support
Central*
*• Provide weekly status reports to GE management.*
*• Configuration for troubleshooting and inquiries*
*• Setup of troubleshooting and inquiries*
*• Posting and proactive notification to end-users of expected SLA
(for every call) to obtain resolution –*
*• Functional consultant with experience in support*
*• Good Communication and analytical skills*
*• Production Support for applications implemented in java
platform.*
*• Involve in maintenance of application*
*• Implementation of minor enhancemnets.*
*• Doing RCA on issues and provide solution.*
*• Monitoring jobs and take necessary action in case of failure.*
*• Resolve L2 Tickets within defined SLA*
Thanks & Regards
Rahul Narayan
Talent Acquisition Group (PSC)
Birlasoft • 2035, Lincoln Highway, 2nd Floor, Edison, NJ 08817, USA
Ph: +1 732 476 3000 Extn: 5292 •Fax: +1 732 875 1121 IPLC: 5292 •
rahul.narayan@birlasoft.com
************************************************************************************************************************************************************************************
"*This email and any files transmitted with it are confidential and
intended solely for the use of the individual or entity to which they are
addressed. If you have received this email in error please notify the *
*mail.admin@birlasoft.com* <mail.admin@birlasoft.com>
* immediately without opening the mail and attachment . Please note that
any views or opinions presented in this email are solely those of the
author and do not necessarily represent those of the company. Finally, the
recipient should check this email and any attachments for the presence of
viruses. The company accepts no liability for any damage caused by any
virus transmitted by this email*
************************************************************************************************************************************************************************************
From: <rahul.narayan@
Date: Thu, Dec 5, 2013 at 11:14 AM
Subject: Job Potential for Help desk Support Engineer at PlainVille CT
To: aviwagshol@gmail.
*Hi **Abraham*
*This is Rahul Here from Birla soft and trusts you're doing well.*
*We have a potential opportunity for you and please find the description
below. If you are interested, Kindly respond me back with the updated
resume as well.*
*Do you mind filling these General details so that I can right away submit
the resume to the manager *
*Complete Name: *
*Contact #: *
*Email: *
*Current location: *
*Open to relocate to work location (Yes / No): *
*Work Authorization: *
*Skype: *
*Availability for interview: *
*Availability for Start*
*Title: Help desk support engineer*
*Duration: Fulltime*
*Location: Plainville CT*
*Roles & Responsibilities: *
*• Resources should have 6 yrs of experience in handling L2/L3
Helpdesk support projects.*
*• The Helpdesk Support team will provide direct end user support.
Where possible the help desk will seek to provide real time solutions for
user problems. Where this is not possible the issue will be directed to
another support team, functional owner or infrastructure group as
appropriate and tracked through successful resolution.*
*• All members of the help desk team must have exceptional
interpersonal skills and complete command of the English language.*
*• Examples of activities that the Functional Help Desk Support
will include: *
*• Questions / Clarifications related to application functionality*
*• Logging suggestions for application enhancements and
distributing to program managers for consideration and/or action *
*• Troubleshooting application issues*
*• Communication/ email notifications of issues via Support
Central*
*• Provide weekly status reports to GE management.*
*• Configuration for troubleshooting and inquiries*
*• Setup of troubleshooting and inquiries*
*• Posting and proactive notification to end-users of expected SLA
(for every call) to obtain resolution –*
*• Functional consultant with experience in support*
*• Good Communication and analytical skills*
*• Production Support for applications implemented in java
platform.*
*• Involve in maintenance of application*
*• Implementation of minor enhancemnets.
*• Doing RCA on issues and provide solution.*
*• Monitoring jobs and take necessary action in case of failure.*
*• Resolve L2 Tickets within defined SLA*
Thanks & Regards
Rahul Narayan
Talent Acquisition Group (PSC)
Birlasoft • 2035, Lincoln Highway, 2nd Floor, Edison, NJ 08817, USA
Ph: +1 732 476 3000 Extn: 5292 •Fax: +1 732 875 1121 IPLC: 5292 •
rahul.narayan@
************
"*This email and any files transmitted with it are confidential and
intended solely for the use of the individual or entity to which they are
addressed. If you have received this email in error please notify the *
*mail.admin@
* immediately without opening the mail and attachment . Please note that
any views or opinions presented in this email are solely those of the
author and do not necessarily represent those of the company. Finally, the
recipient should check this email and any attachments for the presence of
viruses. The company accepts no liability for any damage caused by any
virus transmitted by this email*
************
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