My client with offices in both NYC and Westchester is seeking a Program Manager- CRM Applications. They prefer someone with professional services company experience and wth exprience with India based development teams. Can you recommend anyone? Potential candidates should read the spec in detail and provide an appropriate cover with the resume. . Please forward on to others. Thanks! Program Manager ERP-CRM Applications to $120-140,000 + bonus Description Proprietary CRM application used to capture and store all static and transactional information. It is the firm's core business system critical to our ability to create value to our clients. The Program Manager's will plan, coordinate, and supervise all activities related to the design, development, and implementation of the CRM systems. The Program Manager is also responsible for maintaining, supporting, and upgrading existing integration systems and applications. This individual will apply proven communication skills, problem-solving skills, and knowledge of best practices to guide his/her development team on issues related to the design, development, and deployment of mission-critical systems. Responsibilities Strategy & Planning * · Lead all areas of CRM development by evaluating proposals, identify potential problem areas, and make the appropriate recommendations. * · Ensure development projects meet business requirements and goals, fulfill end-user requirements, and identify and resolve systems issues. * · Review and analyze existing application effectiveness and efficiency, and then develop strategies for improving or leveraging these systems. * · Partner with Technology Adoption and Data Quality Teams on continuous improvement initiatives. Acquisition & Deployment * · Manage the development and deployment of new applications, systems software, and/or enhancements to existing supporting applications. * · Research and recommend software products and services in support of procurement and development efforts. * · Participate in feasibility studies for software and system products under consideration for purchase and ensure that any new software integration meets functional requirements, system compliance, and interface specifications. * · Collaborate with analysts, designers, and system owners in the testing of new software programs and applications. Operational Management * · Manage and provide direction for the application development team in support of business operations. * · Provide leadership to project managers and programmers working on development project teams. * · Design, develop, and install enhancements and upgrades to systems and application software. * · Liaise with network administrators and software engineers to assist with quality assurance, program logic, and data processing. * · Cultivate, disseminate, and enforce functional policies, procedures, and quality assurance best practices. * · Where necessary, prepare, establish, and monitor budgets. Position Requirements Formal Education & Certification * · Four-year college degree in computer systems design or computer science. * · Certifications in PMI and ITIL. Knowledge & Experience * · 8+ years direct experience in software development and/or programming design and systems management. * · Proven experience in overseeing the direction, development, and implementation of software solutions. * · Direct, hands-on experience with automated software and system management tools. * · Strong knowledge of system and software quality assurance best practices and methodologies. * · Extensive experience with core software applications, including ERP and CRM systems * · Project management skills and/or substantial exposure to project-based work structures, project lifecycle models, etc. * · Knowledge of database design and file management techniques. * · Knowledge of applicable data privacy practices and laws. Personal Attributes * · Strong customer-service orientation. * · Excellent written and oral communication skills. * · Excellent listening and interpersonal skills. * · Ability to communicate ideas in both technical and user-friendly language. * · Ability to conduct research into application development issues and products. * · Highly self-motivated and directed. * · Keen attention to detail. * · Able to prioritize and execute tasks in a high-pressure distributed environment. * · Experience working in a team-oriented, collaborative environment in a virtual team setting. Jack M Schwartz Managing Director ITech Recruiting LLC 516-826-4640 office 516-524-6010 cell jackschwartz@ MIS Ntwk Assoc Mtg Dates: June 29th - Recruiter Night Out Dinner mtg - Joe Gadino CSC Moderator - Diane Briggs KPMG - Mike Petronaci JHeart - John McKinley Morotta Controls - Janelle Razzino Razzino Associates July 6th - No Meeting Holiday July 13th - Tues - Bring 20 copies of your resume - 6 pm - NEW LOCATION - BERMAN LARSON KANE (BLK) 12 Route 17 North, Suite 209 Paramus, New Jersey 07652 - Do not use GPS - go to BLK site for directions - 201.909.0906 - plan to have dinner with us afterwards |
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