The qualified individual will be responsible for managing software changes and releases and be responsible for implementation, provide
application support functions and configuration management.
Responsibilities to include:
§ Change management
¾ Schedule and track application changes and releases
¾
Risk assessment prior to implementation
¾ Document specific procedures for implementation, error checking and fallback
¾ Manage software and configuration changes on Test and Production environments
§ Implementation and configuration management
¾ Deploy application software and configurations across all Test and Production trading environments
¾ Execute daily production changes to support business and technical requests
¾ Perform change certification before they are rolled out
¾ Design implementation strategy
§ Operational
Acceptance Testing¾ Create and execute test plans/scripts/ cases based on technical and operational requirements for trading applications and
market operations support tools¾ Support acceptance, performance, capacity, regression and system failover testing on back-end components using manual and automated test procedures
¾ Support scheduled weekend testing of Production level systems and applications
¾
Test application software against operating system and layered product upgrades/patches
§ Application support
¾ Provide application and system support for several internal departments
including Computer Operations, QA,
Product Management and Technical Member Services
¾ Provide application and environment administration of a complex trading systems
¾ Submit and track issues using Remedy to track and manage defects discovered during testing and application support
¾ Troubleshoot and diagnose systems problems; install and configure fixes for applications running on Windows, Linux and OpenVMS platforms
¾ Provide Level II support to IT Operations
§
Customer service and support
¾ Troubleshoot trading issues by working with customers, vendors, and internal units including the QA, operations and market control teams
¾ Assist in performing
root cause analysis of production problems and develop methods for improvement
¾ Manage
open trading systems issues with customers and vendors
Required Skills
Results Expected:
§ Execute/ document
disaster recovery tests/ results
§ Execute/ document technical and operational tests cases/ results
§ Design/ implement automation initiatives
§ Execute change procedures
§ Provide Level II technical support to IT Operations
Required Experience
Experience Required/Results Expected:
§ Bachelors degree
§ Scripting experience
§ Application support
§ Knowledge of basic network and system administration
§ Prior technical testing experience
§ Project management process experience
§ General understanding of capacity and performance management
§ Prior experience with change management and configuration management
§ Provide excellent customer service
Terry Welsh
Managing Director-North America
Concepts in Staffing
TERRY@CISNY. COM <mailto:
TERRY@CISNY. COM>
212/725-0300 x. 432
212/293-4432
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