Please self-screen for the contract position below. Contact the recruiter (Michelle Rounds) if you are a fit and let her know that I referred you.
Job Title: Incident Manager, Bermuda Operations
Salary: Commensurate with experience
FLSA Classification: Contractor
Reporting Relationships: Production Support Operations Manager
Responsibilities: Direct all incident management activities, including:
* Reporting (logging) of incidents, defects and change requests
o Determine type of resolution: development or user training, defect or change request
o Determine priority, severity and development owner
* Defects:
o Coordinate all level 1 and 2 help desk response
o Ensure appropriate severity and business priority is assigned to incident
o Ensure incidents are communicated to appropriate vendor or internal resources for response commesurate with SLAs
o Escalate business issues where appropriate
o Manage the end-to-end response, including:
: Monitor development by vendor in accordance with release schedule
: Coordinate UAT participants
: Coordinate release testing and deployment
: Prepare release communications
o Prepare management reports, including aging of defects, measurement against SLAs, and overall vendor performance
* Change requests:
o Conduct prioritization meetings with business stakeholders to ensure appropriate severity and priorities are assigned
o Ensure appropriate business impact or business case is prepared by the business users (where appropriate)
o Ensure requirements sessions are scheduled for change requests that are approved by the business stakeholders
o Manage the requirements completion and sign-off process
o Ensure that the items are scheduled for a release
* For complex requests (projects), ensure that a development manager is assigned and project is initiated
* For requests that don't require project initiation:
: Monitor development by vendor in accordance with release schedule
: Coordinate UAT participants
: Coordinate release testing and deployment
: Prepare release communications
Qualifications:
: Understanding of the fundamentals of insurance operations and commercial policy life-cycle
: Understanding of software development lifecycle
: Strong analysis, planning and organizational skills
: Demonstrated vendor management experience and comfort with monitoring outsourced services
: Exceptional written/verbal communication skills; ability to communicate complex concepts clearly, both verbally and in writing
: Ability to work collaboratively with others at all levels
: Comfortable working in a matrixed environment
: Ability to adapt to change, and support others as new workflows are defined and implemented
Preferred:
: Commercial insurance experience with focus on Commercial Property, Professional Liability, Casualty and Healthcare businesses
: Broad knowledge across multiple business functions including underwriting, claims, reinsurance and financial accounting
Education:
: BA or BS degree
Michelle Rounds
Sr. Technical Recruiter
Vertex Solutions Inc
p (646) 448-4092
c (917) 334-8277
--
Peter Lutz
"Bridging the gaps between Business and Information Technology"
lutzpf@gmail.
Linkedin - www.linkedin.
Twitter - twitter.com/
Facebook - www.facebook.
Resume - peterlutz.emurse.
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