Princeton Information is seeking an Incident Manager for the following opening in Jersey City, NJ:
We need strong Unix and Application skills, along with Senior Management experience and ITIL.The Incident Manager will be responsible for leading the tracking, reporting and remediation lifecycle for all incidents that occur across all tracks within portfolio's such as Statements, Global Billing, Liquidity, Trade reporting.
The Incident Manager will work with Application Project Managers, Project Leads and Developers and the Production Support teams to define and maintain the Incident Management framework for the organization. The position requires an individual with excellent communication and interpersonal skills, capable of working in a fast-paced financial services environment.
The ideal candidates will have:
7+ years work experience in technology support roles within a large scale, global financial services organization
Strong Decision-Making and Problem Solving Skills
Highly proficient with application development techniques, SQL, Shell Scripting and UNIX operating systems
Outstanding interpersonal effectiveness; strong communication skills both verbal and written
Ability to document and operationalize processes around support procedures
Awareness of audit and compliance related issues and management of open corrective actions
Lead and deliver audit related projects.
Proficient with Microsoft EXCEL, Visio, WORD and SharePoint tools.
Strong commitment to a cooperative team approach.
Bachelor's degree in Information Services, related technical field or equivalent, with minimum of five (7) years in application support roles for software applications. Strong aptitude for process definition and compliance, with emphasis on implementing process improvement solutions.
Motivated individual comfortable both leading and working as part of a team. Excellent analytical, problem solving and organizational skills. Results oriented with a great attention to detail and must be able to manage multiple requests under deadlines
CONTACT:
Christy Zuppa
Princeton Information
100 Harborside Financial Center, 11th Floor
Jersey City, NJ 07311
201-604-9900
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