| Director, Business Process Improvement Job Number: 000100105 Description Dow Jones & Company, a subsidiary of News Corporation (www.newscorp. com) is a leading provider of global business news and information services. As a leader in news and business information world-wide, Dow Jones is newswires, Web sites, newspapers, newsletters, databases, magazines, radio and television. Our publications inform the discussions and decisions of the world. Our indexes gauge markets while our databases make the business world more transparent. We develop technology to transform information into insight. From 40 countries and in a dozen languages, we inspire audiences with authoritative, differentiated and trusted content. Since 1882, the Dow Jones name has been synonymous with accuracy, integrity and trust. Dow Jones Global Business and Technology Services is seeking to hire a Director, Business Process Improvement for its new service offering. The Director, Business Process Improvement will work closely with various GBTS executives and team members to assist with metrics, reporting, dashboards to craft process improvement plans. This person will also be responsible for creating additional business value for the group by executing strategies to enhance service offerings. Key Job Responsibilities Demonstrate and evangelize the business value of Global Business Technology Service Generate service improvement through objective measurement and service metric analysis Monitor and ensure integration of Business and IT processes for end-to-end service excellence Compile and analyze service results and identify areas for improvement Develop and implement enterprise-wide service dashboards and metrics Consult on best practices for measurement strategies, tools, dashboards and satisfaction surveys Research industry service benchmarks and provide comparative analysis Provide measurement and cost savings support for GBTS (developing, reporting, validation, and improvement) Initiate intensive service review leveraging 6 Sigma-like methods to uncover themes and trends Qualifications 5+ years Business Process Re-Engineering/ Optimization experience 7+ years Project Management experience Demonstrated ability with developing and documenting metrics using reporting toolsets Applied experience in adding strategic value to technology and business solutions Ability to partner with multiple areas of the business and influence change Independent worker, self motivated with a sense of leadership and ability to drive results Education Bachelor's degree, Master's preferred Apply @ https://dowjones. taleo.net/ careersection/ djexternal/ jobdetail. ftl?lang= en&job=18106&src=JB-10047 MIS Ntwk Assoc Mtg Dates: May 25th - Tues - Bring 20 copies of your resume - 6 pm - NEW LOCATION - BERMAN LARSON KANE (BLK) 12 Route 17 North, Suite 209 Paramus, New Jersey 07652 - Do not use GPS - go to BLK site for directions - 201.909.0906 - plan to have dinner with us afterwards June 1 No mtg June 29th - Recruiter Night Out Dinner mtg - Joe Gadino CSC Moderator - Diane Briggs KPMG - Joe Stefanelli Mitchell/Martin - John McKinley Morotta Controls |
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